10 Sigle lane, Unit B

Frequently Asked Questions

Alternatively you may find the answer you’re looking for in our FAQs.

What are the delivery charges for orders from the Online Shop?

To reset your password click here. If you still have problems email our team at cs@alightup.com.

Which payment methods do you accept?

We accept PayPal and Credit Card.

What is your Returns Policy?

Our simple returns policy means that you can shop with peace of mind at alightup.

If for any reason you are not satisfied with your purchase you can return your goods within 30 days of receipt and we will be happy to offer you an exchange or a refund excluding the original cost of delivery. This is on condition that the products are returned complete, in perfect condition, unused and with the original packaging.

Please note this doesn’t apply to non-standard, customized or special order products.

Send us an email

We’re here to help, so if you have any inquiries feel free to get in touch.